Hi all,
I am looking to see if I can use the SI EMAIL ADDRESS placeholder in anything other than email?
Basically, we have the remedy universe ITSM and I know what a nightmare that is! It has been set up with all users logging in with their email address, however our BI 4 application uses a different login ID. We do have the email address filled in.
I am wondering if there is a way I can put into the universe something that tells it to look up the email address in the user account (currently it uses @variable ( bouser) to check the user login and of course there is no match).
Hoping someone can help!